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Returns & Refunds
A fair, clear returns process.
Contact us before sending anything back so we can guide you correctly.
Eligibility
Items should be unused, in their original condition, and returned with original packaging where applicable. Some hygiene-sensitive, personalised, sale, or final-sale items may not be eligible.
How to request a return
- Contact us with your order number and reason for the request.
- Wait for return instructions before shipping an item back.
- Keep proof of postage until the request is resolved.
Refunds
Approved refunds are issued after the returned item is received and reviewed. The timing of funds appearing can depend on the original payment method.